Microsoft teams give control greyed out. However after the functionality still does not work.

Microsoft teams give control greyed out When the user shares their screen to present and allow control by another user- the option is not displaying on the bar up top or when the give control option shows it doesn't do anything. Oct 7, 2020 · Hi We have two 0365 Tenents when we use team in one we can share and Give control But when we team between the two tenents we can desktop share but not take control (Grayed Out) what am I missing ? Aug 5, 2019 · Hi, I have a issue in Microsoft teams, I can't give control to users, only to view. You can refer to Give control doesn't work when you share screen in Teams - Microsoft Teams | Microsoft Learn Jan 20, 2021 · Click on "give control" in Microsoft Teams. Verify that your computer has a dedicated graphics processing unit (GPU) capable of hardware acceleration. microsoft. Was wondering if there was another section in the admin portal that I need to look into. There are multiple reasons why you might not be able to use the “request control” feature in Microsoft Teams. The user has the option to give control to other users. Dec 19, 2023 · 4. To gain control of your screen back simply select Take Back Control from the same menu bar (learn more here and here). 5. Could you advise if Microsoft has disabled this feature for Teams (Free version). "Give Control" is still greyed out. 2 Login to https://admin. Provides a resolution. Jan 13, 2025 · Title: Users may be unable to give or take control when screensharing in Microsoft Teams meetings User impact: Users may be unable to give or take control when screensharing in Microsoft Teams meetings. To use PowerShell to control whether external participants can give control or accept requests for control, use: See full list on learn. Thanks for your post in the community. Teams Client: The "Give Control" feature works in the Teams desktop client and might not be available or function correctly in the web version or mobile app. Is it occurring on a single user or on a certain device? What is the OS version and Teams version? Sep 27, 2024 · Microsoft 365 Business is in use. teams. We are happy to assist you. Teams client is installed on both VDI and local laptops. 6. From where i can remove this restriction please suggest Dec 20, 2022 · Hi @Iniobong Nkanga . The camera is greyed means there is no available camera found. We are at loss to understand the issue. need some advice on below please While taking remote of external company via teams, request control says disabled or greyed out. Unable to Give Control while Sharing Screen. However after the functionality still does not work. This issue only seems to affect calls, in meetings everything behaves Dec 26, 2023 · The Give Control drop-down menu doesn't work unless hardware acceleration is supported on the system. After the first call the bar/menu with all the option does not drop down and if a user request control nothing show up on the screen missing the drop down. 2. More info: The user that initiates the screenshare can do any of the expected actions during meetings. After thorough research and consultations, it has been concluded that the feature you are inquiring about is not yet available in Teams for Family. Sep 19, 2019 · Unable to Give Control while Sharing Screen. I had the same user create a meeting using the new version of Microsoft Teams. I've double checked Meeting Policies within MS Teams admin center and "Allow a participant to give or request control" is turned on. Operating System Permissions: If you are on a Mac, you need to give Microsoft Teams accessibility permissions in the system preferences to use the "Give Control" feature. The following message appears when trying to do so: It's an inbuilt Intel graphics chip and there doesn't appear to be any way to turn on hardware acceleration. Based on it, I suggest you can check if the default camera is added/choose by referring the steps below (Click on the avatar>Settings>Devices>Camera). However, once the original user attempts Aug 13, 2019 · On certain workstations in our organisation, we are unable to request/give control while on a screen sharing session in Teams. Mar 30, 2020 · Of late we have been trying to use Teams meeting with Give Control feature to allow colleagues to access their workstation from Home. Oct 4, 2019 · I have a user internally that is not able to give control of their screen to others. Oct 3, 2019 · When screen sharing in teams I am not able to give someone control of my screen. This behavior is by design. However, while the feature works perfectly fine in some workstations it remains greyed out in others with same configuration. When she attempts to give control to other users in the meeting, the option is grayed out. Mar 23, 2020 · whenever I click on teams the screen loads up, but its all grey, I can't click on anything or access anything it's like my cursor is not affecting it (if that makes sense), or it's like when your screen is frozen and you can't click on anything I have a user who can't seem to give control to other users outside of the first call they make after opening teams. Mar 14, 2022 · I tried the Request & Give Control feature in Teams, after setting the graphics performance preference. The same users can use this feature when using Teams on their local laptops Sep 1, 2023 · Good day! Thanks for posting in the Microsoft Community. com Feb 21, 2025 · However, the "Give Control" option does not appear, preventing me from allowing the other participant to control my screen. com Apr 13, 2020 · When using Microsoft Teams with external participants, the “Request control” button within Teams is dimmed/gray/grayed out. 1. She has the same permissions as everyone else. This remote control feature has never worked in your VDI environment. Mar 30, 2020 · Of late we have been trying to use Teams meeting with Give Control feature to allow colleagues to access their workstation from Home. The person you're trying to give control to must be signed in to Teams with a work or school account. Apr 13, 2020 · When using Microsoft Teams with external participants, the “Request control” button within Teams is dimmed/gray/grayed out. What to do if 'request control' is greyed out on Microsoft Teams. When you encounter attendees whose names appear but are greyed out in the “Give Control” drop-down during screen sharing in Microsoft Teams, there are a few potential reasons for this behavior. During testing, I can duplicate this issue. The Fix. The same issue occurs on multiple remote PCs and persists even after restarting Teams and the remote session. Please help!!! Jan 24, 2025 · Reference: Clear Teams cache - Microsoft Teams | Microsoft Learn If the issue persists despite the above troubleshooting, I'd recommend involving our online support team to further investigate on this as they have higher permission to run investigation compared to us in Microsoft forum community. The option is just grayed out and it says I can't give control because hardware acceleration is disabled. I have gone through many different trouble shooting steps along with updating all relevant drivers and applications. To use PowerShell to control whether external participants can give control or accept requests for control, use: Aug 16, 2024 · This article describes an issue in which drop-down for Give control doesn't work when you share screen in Teams desktop client. When a request comes to her for control the give control button is greyed out. Oct 4, 2019 · When screen sharing in teams I am not able to give someone control of my screen. Whether federated users can give control to external users while sharing is controlled by the Allow an external participant to give or request control setting in their organization. Issue: When using Teams within the VDI, the option to give control during screen sharing is missing. The user is able to see the screen but is not able to have control. 1 You need to be the Office 365 Administrator, if not, contact your IT department. . everytime I try i get this issue - because "hardware acceleration is disabled" but my "hardware acceleration" is Mar 6, 2020 · Hi Jenny_Amari. Can somebody help? regards, Prabin Acharya. What is the symptom of this issue? The option is greyed-out? 2. Sep 16, 2024 · The user creates a meeting using the Outlook Classic Desktop application. Apr 4, 2022 · Hi all, I am new to Microsoft teams administration. ipccqf lzecyk pjm wehnu tumear piznf eqsrsl pzzcot msk jksf dfpx nvga kfspe yhsq qtt